Plates are made in batches, so there is usually a few days between your order and the moment it is printed. If you change your mind in that window, write to us and we will refund you in full. You do not have to give a reason and we will not ask for one.
Tell us and we will make another and post it. There is nothing to send back and nothing to pay. A photograph helps but is not required, and we would rather remake it than refund you — you wanted the thing, not the money.
It happens, and it is the thing people worry about most. If you spot a mistake in what you typed, tell us before it ships and we will set it again, once, at no charge. A misspelled name is not a reason to live with the wrong plate.
We do print exactly what you enter — that is what keeps this quick — so it is still worth reading your words back at checkout. But if something slips through, say so and we will fix it.
After a plate has been printed we cannot take it back. It has your card and your words on it, and there is no second owner for it — that is the trade for something made only for you. It is also why the two clauses above exist, and why we would rather hear from you early than late.
It is a real possibility on a scarce card. If we cannot source a clean enough image of the exact card, we refund you the same day and tell you why. You will not have to chase us for it.
The kit is a personalized PDF, so it cannot be returned once it has been delivered. If it does not arrive, or arrives wrong, write to us and we will put it right the same day.
Write to support@theheirloomindex.com. One person reads it, and you will hear back.
Last updated: August 2026.